
AHA! Mall
Discovery Commerce Platform
Operations & Automation Rebuild

Sample project: replacing a spreadsheet-run back office with a documented, partly automated operating system.
Operations designer
Placeholder role description. Mapped the existing process, cut the steps that weren't carrying weight, then automated what remained.
Placeholder: documented every step in the existing order-to-delivery process.
Placeholder: removed duplicate handoffs and consolidated three trackers into one.
Placeholder: built automations for the repeatable parts.
Placeholder: wrote the playbook the team now runs from.


I'm always open to interesting problems, projects, and long-term collaborations.
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